Renter & Owner Policies
Standard cancellation policy: Full refund up to 5 days before pickup, then 75% refund for remaining days. If a reservation is canceled less than 5 days prior to the start date of the trip your account will be refunded 75% of the booking total, including tax and anything paid toward the protection package, including tax. The service fee, including tax will not be refunded.
Outdoorsy cancellation policy: Full refund up to 7 days before pickup, then 50% refund for remaining days. If a reservation is canceled more than 7 days prior to the start date of the trip your account will be Refunded 75% of the booking total, including tax and anything paid toward the protection package, including tax. The Service fee, including tax will not be refunded. If a reservation is canceled less than 7 days prior to the start date of the trip your account will be refunded 50% of the booking total, including tax and anything paid toward the protection package, including tax. The service fee, including tax will not be refunded.
Did you accidentally book before you were really ready? Don’t worry, reach out to us within 48 hours and we’ll cancel without penalty.
We do not rent to drivers under the age of 25 and we do a DMV check on all drivers to ensure you meet minimum requirements. If you’ve had two or more major moving violations or any DUIs in the past, you will be denied access to renting. If you fail the DMV check you will receive a full refund. If you are under the age of 25 and book a van with explicit permission from either Good Time Vans or the van owner, we reserve the right to cancel your reservation.
If several people intend to drive the vehicle, all must go through, and pass, the DMV check. A valid drivers license must be presented by all drivers when you pick up the vehicle.
CONDUCT WHILE DRIVING
You agree to never drive in a careless or negligent manner while driving a Good Time Van, nor to drive while under the influence of alcohol or drugs, nor permit operation of the vehicle by any person except those signed to the agreement.
We want you to have a great time out there on the open road, but, we don’t want you taking the vans off-road.
Most of our vehicles are not appropriate for unimproved roads, 4×4 tracks, thick mud, wet or heavy sand, heavily washboarded or pot hole laden roads. Goodtime Vans’ fleet is great for paved roads and established campgrounds. Unpaved state and federal forest roads are permitted as long as they are maintained and well-graded. Exercise caution and good judgment when traveling on such roads, and, when in doubt either drive very slowly or just don’t do it. If you do venture off-road, you will be responsible for all damages to the vehicle and all costs associated with any necessary towing or other expenses that result from your breaking this very important rule.
Travel is restricted to the US and Canada. Travel to Mexico is strictly prohibited. Travel to Burning Man is strictly prohibited unless specified otherwise in the van’s listing. The entire security deposit will be forfeited if there is evidence of travel to Mexico or the Burning Man festival, and additional fines of up to $5,000 may apply. Do not go to Burning Man in a Good Time Van unless specifically allowed by the individual van owner. Should you receive an exemption, this will be documented in writing.
You are required to purchase our insurance, which provides collision and liability coverage. For most rentals, insurance costs $39.50 to $79.95/day.
INTERIOR DAMAGE PROTECTION
You are required to purchase interior damage protection insurance, which provides coverage for accidental damages to the RV interior while it’s parked during a renter’s trip. Renters purchase protection for a flat, one-time fee of $69.00 for the trip.
24-HOUR ROADSIDE ASSISTANCE
If you don’t have your own roadside assistance policy (comparable to ours) we will send you off with our 24-hour roadside assistance package for $9 a day. Coverage includes unlimited: towing, flat tire assistance, emergency fluids delivery, battery boost, and a mobile mechanic.
RENTER RESPONSIBILITIES REGARDING MAINTENANCE OF THE VEHICLE
You are responsible for checking all fluid levels, including oil and coolant levels at each refueling. You are also responsible for checking air tire pressure, lug nuts and wheels at each refueling. You are responsible for mechanical damages due to negligence in operation and/or maintenance.
If you are in an accident please call the owner and Good Time Vans as soon as it is safe to do so. If the accident involves other drivers, please be sure to get the license and insurance information of everyone involved. You should also plan on calling the local authorities to report the accident. If the accident results in disruption of your trip, you are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Accidents typically result in an insurance claim. The insurance policy you purchased as part of your rental will likely kick in; recall that there is a $2,500 deductible for comp and collision on ’s policy.
If you experience a mechanical failure, please call the van owner as soon as possible to report and discuss the issue. The owner will do their best to have the vehicle repaired in a timely manner by a repair facility close to the breakdown location, and should be able to get you back on the road relatively quickly, particularly when you have purchased the recommended 24-Hour Roadside Assistance package. For breakdowns that last 24 hours or longer, we agree to refund the daily rental rate for the amount of time the van is out of service. You are responsible for any lodging, transportation, or food costs while the vehicle is out of service. Good Time Van LLC’s liability is limited to refunding your rental fees as detailed above.
If the mechanical failure is due to no fault of yours (e.g. the timing belt breaks) the individual van owner will be responsible for paying any costs associated with the repair and recovery of the vehicle. If, however, it is deemed that the mechanical failure is the result of negligence (e.g. you failed to check the oil levels) or inappropriate driving (e.g. you overheated the engine by trying to go 80 miles an hour over a mountain pass), you will be held responsible for covering the cost of the repair and recovery.
In the unlikely event that something happens, we’ll do everything we can to get you back on the road so you can keep enjoying your adventure.
MINOR SCRAPES, DINGS AND DAMAGE
Things happen. If you are driving along and a rock dings the windshield, you are responsible for any costs associated with fixing the windshield. This is true of any small ding, scratch, or minor damage to the vehicle. You’ll do a walk around with the owner before checking out the vehicle, and another upon return of the vehicle. The cost to repair minor scrapes, dings and damages will be deducted from your security deposit.
See individual camper van profiles for specifics on pets, some do and others don’t. If you fail to comply with the rules of the van you will still be charged a pet fee which will be deducted from your security deposit.
Please do not smoke cigarettes, tobacco, marijuana, or anything else in the vans.
PICK UP AND DROP OFF
There is no set pick up and drop off time. You’ll make arrangements suited to your needs and schedule within the checkout process. At pick up, you’ll receive a detailed orientation to your van. Plan on about an hour to finalize paperwork and fully acquaint yourself with the van.
The rental period is generally considered to be 24 hours. If you pick up the van at 10 am, you’ll be expected to return it by 10 am on the return day. Most van owners can accommodate requests for extra time. For every hour beyond the 24 hour time period, we charge $20/hour. If not arranged in advance, the fee will be deducted from your security deposit. We also offer the option to add a half day, prices vary based on van, so that you can pick up in the morning and drop off in the evening without worrying about an hourly charge.
You’ll be given instructions for how to prepare the van for return when picking up your vehicle, but generally you are asked to wash dishes, tidy up, refill the fuel tank, empty any gray water, and put any laundry in a laundry bag.